Frequently Asked Questions

We’re currently servicing Ventura County, Los Angeles County and Santa Barbara County.  

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://marchingmaids.launch27.com/login/

We offer three different types of cleanings plus additional add-ons: Hourly cleanings with 1 or 2 cleaners, Routine Clean, Deep Clean and Move In/Out Clean.

Hourly cleanings are designed for customers that don’t need their entire home cleaned.  You might live in a large 2,000 square foot home and only live in 25% of it.  You can book us to clean the used space for $45/hr for 1 cleaner and $65/hr for 2 cleaners. We do have a 2 hour minimum. 

Routine Clean is recommended for a home that has either been serviced by a professional cleaning company in the past couple months. Or if the house is regularly kept up by the owner and doesn’t require intense scrubbing.

 

Deep Clean covers everything in a routine clean but involves a much more rigorous and robust clean. We generally sweat through our shirts on this one 🙂 This also includes a detailing of the baseboards and kitchen/bathroom cabinetry.

 

Move In/Out Clean is the most complete clean we do. This involves everything in a deep clean plus cleaning out all the appliances (refrigerator, oven, etc) and wiping out the inside of the cabinets. Basically we make the house move-in ready. This cleaning does not include cleaning all the walls or windows. But we will spot clean any glaring marks on the walls or door jams.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.  Have a custom job? Please feel free to contact us and we’re more than happy to accommodate.

Yes, each professional housekeeper supplies their own cleaning products.  If you have  products you would like us to use, please let us know in the comments section on the booking page.

Most definitely.  You can select extras on the booking page.  Please feel free to contact us if there’s something specific you’re looking for.

Yes, we do! We understand not all customers want their entire home cleaned.  For $65 per hour, we provide two maids equipped with cleaning supplies.  Please call (805-312-8039) or email (support@marchingmaids.com) to book an hourly clean.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Each cleaner has gone through a competitive interview process to ensure only the best quality housekeepers are selected.  We do in-person interviews, check references and do a full background check on all cleaners.

We safe guard all of your personal information through high security servers and verified payment systems.

Yes, all professional cleaners have all passed a 10 point national background check.

Marching Maids Cleaning Agency vets every domestic homekeeper via in-person interviews, reference checks and national criminal background check. You do not need to be home when we clean and most clients are not.

We will send 1 or 2 domestic workers based on the size of your home, location and the details of the job. If there is a particular cleaner that you like, please allow some flexibility in your schedule and I’ll make sure to send them to your home. 

Marching Maids does not employ the housekeepers. However, we do put each domestic worker though a 3 step vetting process to ensure you get on the best. 

Professional housekeepers are very skilled at what they do.  We clean hundreds of homes a week and very rarely does an incident occur.  However, if something does get broken or damaged it would be the cleaners responsibility to fix it.